Royal Panda Self Exclusion

Posted : admin On 4/1/2022

Royal Panda – Self Exclusion Ruling. Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own. Read our Royal Panda Casino Review. Player's Complaint. Hi there, I self-excluded myself a long time ago from leovegas because I have a gamble problem. Find out everything about the Royal Panda online casino which provides the thrill and excitement comparable to the real land casino gaming experience.

Royal
  1. Features, like play it safe, play with limits, time-outs, self-exclusion, Gamstop, underage gambling, filtering software, and further assistance, are also offered by the casino. Licenses and accreditations. The website of Royal Panda is licensed by the Malta Gaming Authority (MGA) and regulated by the Gambling Commission. Deposit and withdrawal.
  2. Royal Panda was established in 2013 by a Maltese company. Four years later, Swedish operator LeoVegas purchased the Royal Panda brand for close to $100 million. For instance, you can set limits, enter a self-exclusion and check your gambling risk via a self-assessment form. If you want further assistance or think you have a gambling problem.

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Ruling

Resolved - A switch in applicable license created a Responsible Gambling loophole which the player fell through. Royal Panda have returned funds.

Read our Royal Panda Casino Review.

Player's Complaint

I selfexcluded my self on 13/07/14 I asked the please selfexcluded me forever. On 09of may 2017 I was tempted to ask if I could reopened my account because I forgot I was selfexcluded forever but then I decline however they still sent me an email in order to reopen and they did reopened my permanently selfexcluded account I have sent the attachment your email. Thank you

9 Responses

Hi janetteperu - welcome to ThePOGG.com!

I'll contact Royal Panda and see what we can find out for you.

If you are experiencing difficulties controlling your gambling I would strongly recommend reviewing our Responsible Gambling resource where you'll find an array of tools to help you restrict your access to online gambling operations and various agencies that can assist you.

Thanks,

ThePOGG

Hi janetteperu,

I've had a long conversation with Royal Panda regarding this issue. Before we can move the conversation any further forward the operator requires that they have direct permission from yourself to discuss your account. This is required to ensure compliance with the Data Protection Act. When you email your consent I would appreciate it if you could CC [email protected] so we can confirm receipt of the permission email.

Once Royal Panda have that I'll revert to you with the information discussed.

Thanks,

ThePOGG

I have lots of email that they send me where is proof that they knew that I was permanently selfexclusion. Wheere can send it to please/

I have also the chat transcript where I told the Royal panda customer service to please ignore my request to reopen however they open my account this more dangerous because they knew I was permanently selfexcluded they pray on me

Hi janetteperu,

Firstly apologies that this has taken so long, but your complaint was particularly complex and involved multiple regulatory agencies.

When you initially self-excluded this was before the UKGC license came into place. As such your exclusion would have been managed under the Malta Gaming Authority license.

The MGA do not require operators to close accounts for any pre-determined length of time. In short, if you request and exclusions the operator has to close your account, but if you ask to re-open your account the operator can do this at any time as long as they provide a 7 day cooling off period.

In the intervening time the UKGC license came into play. The UKGC license does require operators to keep accounts closed for the pre-defined duration as agreed with the player, but after this will allow the operator to re-open the account on request as long as they provide a 24h cooling off period.

The situation with relation to your account is that as a UK player Royal Panda recognised that you have an exclusion request and transferred you over to the UKGC regulations using the standard 6 months exclusion, which allows you to re-open your account any time after the 6 months have elapsed as long as you're given a 24h cooling off period.

There are some problems with this approach. Royal Panda have taken a reasonable approach to the mass management of accounts under the change of license. However, under the UK license your use of the word 'permanent' should have been interpreted as 'maximum length' which would have been 5 years. Without individual review of all accounts something like that would not have been picked up. If we look at the MGA license instead, Royal Panda should have provided a 7 day cooling off period after the request instead of the 24h which was upheld. Viewed individually the account shouldn't have been re-opened under either license, it is only be the amalgamation of both licenses that a situation could be reached that would have allowed for the re-opening of your account.

Given the situation Royal Panda have agreed that while they have made every effort to ensure that vulnerable players were protected, this situation has created an issue where you were allowed to re-open your when you shouldn't have been. As such they've already processed a refund of $375 to your card and that should show in your account over the next few days.

Thanks for your patience and I'd appreciate it if you could let us know when you receive your funds.

ThePOGG

Hi I file a complaint to veraJohn , exactly the same scenario before this complaint, but you rejected, could you please help me now .With Vera John I was selfexcluded permanently however they were keeping sending me advertisement I closed it on 30/10/15 but the let me reopen in 20/04/2017 I have proven written I was selfexcluded permanently. Can I please submit my complaint through you now based on the ruling of Royal panda please On April I lost my child she died and due to bereavement I played in this 2 casinos vera John and Royal panda since I have not play but is not fair that they pray on me . Could you please help me again

Hi janetteperu,

I've looked back to your previous complaint. At the time you submitted your complaint we were functioning as an ADR for the UKGC. Part of that role required us to reject complaints related to self-exclusions. As we are no longer functioning as an ADR for the UKGC we are no longer beholden to that restriction. I've re-opened your case against Vera&John and will contact the operator.

Thanks,

ThePOGG

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Overview

Royal Panda is an online Casino platform licensed by one of the most strictest online gambling associations of Malta Gaming Authority of Malta and Gambling Commission (GC) Of UK. RoyalPanda is driven to be a pioneer of the Gambling industry, realizing how still a lot of online players remain unsatisfied due to poor administration, or not enough entertainment or never a good enough combination of both. Royal Panda is determined to provide both and continues to get recognized for its relentless efforts. At RoyalPanda Casino a variety of popular games, like Slots, Roulette, Blackjack, Poker are available along with the real thrill of Live Casino and Sports Better for sports fans.

Responsible Gaming

Royal Panda, being under MGA, understands the importance of promoting responsible gaming. The team believes that Gambling is only a form of entertainment, only a form of brief escape from day to day rigours of life to give one some relaxation and not a source of income or something to be addicted to. They are willing to help those gamblers for whom the entertainment has extended to being something beyond what it should be.

  • Play with Limits. Putting limits is usually one of the most effective methods of preventing the problem before it starts to develop into something real. There are Session limits, Deposit Limits, Loss limits and Wagering Limits. Session limits are small reminders every once in a while that let you know how much you have been playing and suggest you to logout from the game. Deposit limits, as the name suggests, prevent you from depositing beyond a given amount within a given timeframe. This way you have less money in your wallet to spend in the first place, a great way of keeping your finances in their right place. Wagering Limits are similar, they limit how much you can wager on games in a given day, week or month. Lastly, Loss limit are a different alternate, in the sense that they prevent you from making excess losses. As long as you are winning, it’s fine. However, if you lose, its time out!
  • Self-Exclusion. Self-exclusion is a more serious measure for cases that are getting out of hand. While most people still gamble in moderation and not beyond the line where it becomes a problem penetrating into real life problem, a small minority is suffering from issues of gambling addiction and RoyalPanda is willing to help those. Self-exclusion program will stop your account for a given number of time, several weeks, months or even indefinitely in some cases. Since the Account is completely frozen, no gambling can be done at all. It is advised to players to withdraw their funds to their account before the self-exclusion period starts or else their funds will be stuck in their accounts for a long period of time.
  • Underage Gambling not allowed. People below the age of 18 are not allowed to gamble.
  • Self-assessment tests. RoyalPanda Casino offers another safety measure, which is a small self-assessment test via Leosafeplay. When someone starts to fear that Gambling is becoming an issue or just wants to know how they are doing, they can do the self-assessment test which will let them know the degree of problem if at all and advise the following measures.

Slots – The most beloved Casino Game!

The most popular and widely beloved category of Casino games are Slots. At Royal Panda there are two categories of Slots, Video Slots and Classic Slots, both a combination of old classical mainstream that fans have been in love with since forever, as well as some new ones that use high quality graphics, complex winning patterns and extra fun with wilds, scatters etc.

Based on the old-is-gold original, is Triple Jokers, a 3-reel slot game. As shown in the picture, the Joker-like symbol is the ‘Wild Symbol’. If you get 3 Wilds in a column, vertically, a feature is initiated called ‘respin until win’ where that reel is frozen and the remaining two reels keep spinning until you win!

Another popular from the new Slot Games, is ‘Play of Dead’.

Play of Dead is a 5-reel slot game. The book symbol acts as both wilds and scatters. As a wild it will substitute all other symbols in order to help you win. However if you get more than 1 book than there are rewards.3 or more scattered book trigger 10 free spins, acting like a scatter. So the golden book is truly a golden symbol, you should keep your fingers crossed for.

In addition, there is an ‘expanding symbol’ Before the free spins begins, any regular symbol acts as a special expanding symbol. After you win on regular winning combination on the free spin, the special symbol will expand to cover all 3 positions on its reel, to give you additional rewards!

Wait the fun is not over! There is an optional Gamble round where you can multiply your total prize by correction guessing the colour of a hidden card in front of you. You can give the guessing a try 5 times in a row

Roulette – Roll the dice and keep the fingers crossed with these thrilling, high graphic games

Next most popular category after Slots, Roulette. Among the popular Roulette games is ‘European roulette’

In the European Roulette, you can bet on numbers from 1 – 36 or a golden number ‘0’. What makes roulette fun is that there is a variety to bet on and each bet has different winning probability and attached payoff. You can bet on even vs odd, red vs black, first half of 36 or second half of 36, all of these have almost 50% winning probability and therefore a minimum payoff of 1:1. Want more thrill? Bet on any set of 12 numbers, either adjacent or ascending with a probability of less than 33% and therefore a higher payoff of 2:1. You can also bet on a single number for which the probability of occurrence is least likely but the payout is a whopping 35:1, such bet is called a Straight bet. A split bet would be to bet on 2 numbers, for which the probability is still very less, although double than the straight bet and therefore a half payout of 17:1. So the expectation of fun is legit.

Still don’t understand the game? Just open the game, click the ‘how to play’ segment representing by an ‘i’ symbol, and all the rules, payouts and definitions are explained. These rules are written for every game for its respective rules which is a great thing because they provide a lot of clarity to users.

Like to flip cards? Blackjack is the game for you

There is a variety of Blackjack games offered at RoyalPanda Casino, but the typical game would be something as follows.

Blackjack at Royal Panda is a fun blackjack game which you can play with 3 hands. Player is dealt 2 cards facing up and the dealer is given 2 cards, only one facing up. Each card’s face value is how much points the card holds. Cards from 2 – 9 hold same amount of points as their face value, while Jacks, Queens and Kings are all worth 10, Ace being worth either 11 or 1. The goal is to reach points totalling 21, or at least getting close to it. The one to get closest without getting bust wins! Once you are dealt the 2 cards, you get the first turn. The choice you have is to either ‘Hold’ which is the hand sign on the left, or ‘Hit’ which is the Plus Card sign on the right. To hold means, that the cards you have are of sufficient value and you fear going bust if you open up new cards.To ‘Hit’ means to open up new cards in your pursuit to get points closer to 21. So what if you exceed 21? You go bust! To go bust means you have exceeded 21 and therefore you lose immediately. If you choose to hold, the dealer is going to keep opening cards until he exceeds you either reaching less than or equal to 21 or exceeding it in which case he will be bust.

The extra thrill added in this Blackjack game is that instead of having 1 hand, you have 3 hands to play with. This makes the game a bit more thrilling, because you now have to optimize all hands against dealers single hand. So you could either single handedly dominate or get dominated. A plus is that even if one hand is losing, the other two could still be winning.

A ‘blackjack’ in blackjack game is when you score exactly 21.

In addition, players have the choice to double down after seeing the card. This is a great opportunity to increase bets when the odds are stacked in your favour and you want to take some extra money home!

Baccarat

Exclusion

In a mini baccarat you have to predict which hand will be highest or tie. Baccarat is another fun card game in which the goal is to reach 9 points, Ace is worth 1 and 10, Jacks, Queens and Kings are all worth zero.

The choice that you have is to bet on either Player, the Banker or Tie. Each player and banker are shown 2 cards, face up. Numbers 8 and 9 are considered naturals, and whoever gets them wins immediately. In contrast, if you get lower numbers, the party with numbers closest to 9 wins. What if you exceed 9? You drop back to 0.

If both player and banker get numbers exceed 9, then they both reset to 0 and are equal. In this case, the dealer can draw one new card for each party and the one with larger number, closer to 9 wins this time.

To bet on a tie, the payout is 8 to 1, and you get it when both the player and banker have cards worth equal value.

Not feeling sure? Need help? Hit the ‘help’ button prevailing on bottom right. The button will trigger 2 options, either to get contacted by phone or to contact by email

The Royal Panda’s team will contact you on your provided Contact number as soon as they can. If you want to contact by yourself, you can just contact the helpline provided on top of the popup window. While there is no online chat service, the provided services are usually sufficient.

Poker: Win huge with the Progressive Jackpot

Anybody doesn’t like Poker?

In Jackpot Poker you are given 5 cards, and there is a reward if you get 2 of a kind, 3 of a kind, 4 of a kind, a Flush, a Straight Flush, a Royal Flush, a Straight or Jacks or better.

  • A flush is to get five cards of the same suit and not in a sequence
  • A Straight is to get five cards in a sequence, not all of the same suit
  • Therefore a Straight flush is to get five cards in sequential order and of the same suit, which is both a straight and a flush
  • A royal flush is to get A, K, Q, J,10 all of the same suit and this is the highest paying wager
  • Jacks or Better is just to get two cards equal to or higher than Jack.

In addition, when you open the five cards, you have the option to hold some cards and hit ‘deal’. In which case, besides the held cards, the remaining card spin again in hope for something better.

Royal Panda Self Exclusion List

But wait the fun is just beginning? When you win in any of the above combinations, you have the choice to gamble or collect. To collect means to take the money and go home. To Gamble, means that you will be given on hidden card and the player must choose or bet or a number of different options. Either guess which suit that card belongs to, with a probability of ¼, or you can choose if it is a red or black. The former pays 4X and the latter pays 2X on top of the win!

There is also a progressive Jackpot integrated into the game. In case of a progressive Jackpot, a part of your bet goes to the Jackpot each time you wager, increasing your winnings. You can win the Jackpot if you hit a Royal flush to the last degree!

All in all, making Jackpot Poker, one of the wildest, most fun, rollercoaster Poker game with a chance to win massive. So login, go to Jackpot Poker and let the fun begin.

Not feeling confident? Play the game in ‘Play for fun’ mode. Just bring your cursor on top of any game from main menu and two options will appear for all games besides Live Casino.

  • Play for Fun
  • Play for Real

Just hit the ‘play for fun’ button to try in demo mode or trial mode. This is a great option available for all online casino games, a great chance to get the game on your fingertips first before you start wagering some real money on it. Make it real when you feel like a pro or just keep playing it for fun and entertainment. Afterall, the real purpose of gambling is indeed entertainment!

Forget the land based Casino with this Live Casino

Craving for the real thrill? Go to live Casino and it will be like going to your favourite Casino except you are still in front of your computer. Live Casino is brought to life via real time leave streaming, the dealer being right in front of you and a Live Chat on the side. In the Live online chat you can talk to other players about practically everything from game strategies and top casinos to Life, Career and weather!

In the list of Live Casino games there is a lot of offer, including Live Roulette, Live Blackjack, Live Poker, Live Baccarat and more. In addition, several popular game shows have also been replicated including Monopoly, Deal or No Deal, Dream Catcher and more! The real deal about Live Casino is the fact that when you are betting against real players and not the computer, then wagering becomes a completely different game. It is not a matter of skills, efforts and prayers and not just winning or losing. You want to show your opponents who is the best!

Deal or no deal is a highly trending show which is seen to a great deal in many countries. The way this game show works is that you are given one briefcase closed, and shown a number of briefcases in front of you, also closed. Each briefcase has an amount in it, the amount ranges from being tiny to extremely large. As you move through the game you have to open briefcases, and the amounts on briefcase is the amount lost, which you can no longer win. Your best bet is to try to open the briefcases with smallest amount so only the larger ones are left. Game’s suspense is increased several fold with some turn-the-tables offers in the middle of game according to changing situation, option to replace briefcases etc.

Dream Catcher is another trending, fun, spin the wheel game. The wheel has numbers from 1,2,5,10,20 to 40. 1s are most common, 2s second most common and eventually 40, the rarest. The idea is to spin the wheel and hope to get a big number. If you hit 10 then your bet is multiplied with 10x and similarly if you hit 40, your bet is multiplied with 40x!

Wait, that was just the trailer. There are also doubles in the game. If you get on a 2x, then you get a chance to spin the wheel again and the next number is multiplied with 2x! If you hit a double again, you get a 4x! And so your bet can increase several times in minutes of good luck.

Others:

Royal Panda Self Exclusion Code

There is also a list of some unconventional games including hot and cold slots, scratch cards, soft games and Virtual Sports Betting.

Virtual sports betting is a fun game for sports fanatics. Its a chance to pick your favourite sports, pick your favourite league, pick your favourite team and then bet of their matches. There is a variety to bet on, it could be a number of goals, top scorer, number of corners and so much more!

Now, who thinks they are a sports experts? Been spending hours on watching your favourite game of sports? Time to make the most out of it here and still feel the entertainment and thrill of the real game!

Promotions:

No Online Gambler would like to reject a bundle of offers, bonuses, free games and countless promotions just for Gambling and being entertained! At royalpanda.com Casino there are a bunch of interesting promotions that can keep your slots spinning, your cards flipping, your wheels rolling and more.

  • Welcome newcomers! There is a 100% up to $100 Casino Welcome Bonus on your first deposit! Bonus code or promo code provided in details of the section. Just login and start benefiting.
  • August bonuses, for the maturing summers; By making a deposit or withdrawal with ‘trustly’ in August, you can get an extra 5 Pounds, up to 10 Pounds.
  • Over 500 free spins up for grabs with Play’n GO Takeover Promotion. Get a chance to play 20 free spins, free games everyday as you deposit money. On games like Book of Dead, Aztec Idols, Cats and Cash, Contact, Cray Cows, Dragon Ship, Enchanted Crystals, Energoonz. Each day, when you deposit $20, you get to play these free games. Every day there is a new game of the day, so make sure to catch the fun while it lasts. This promotion is going to last entire August and on the 26th and 27th mystery gifts and bonuses will be given in addition.
  • Weekly $150 Bamboo Bonus – A weekend offer for those who just love to kick in their bed and gamble all weekend long! 50% upto $150 bamboo bonus for every friday just by making a deposit on that day. Promo code and bonus code provided in respective section.
  • Lucky 21 – Win $210 every on 21st of the month by playing Blackjack. Where are the card flippers? Golden number in Blackjack is 21 so on every 21st of the month there is something special for blackjack lovers. $210 of cash prize will be given to three lucky royalpanda.com Live Blackjack players. All you have to do it play this Live game, with the real thrill and get one or more blackjacks by midnight. There is no wagering requirement, all you have to do is score 21 on 21st to win $210 !

Royal Panda Self Exclusion

Loyal Panda Program: Your loyalty is returned with royalty

The Loyal Pandas earn Loyalty points! AS you play games, and wager you are given loyalty points which can be exchanged for some awesome gifts, bonuses and packages.

Royal Panda Self Exclusion Form

Wager $10 in Slots, $25 in Roulette/ Live roulette, $50 in Table Games, Video Poker or Live Casino, $10 in Scratch Cards, Softgames and Sports Better, each gives you 1 loyalty point.

Among the popular gifts are Action Ops: Snow and Sable 10 free spins, The Great Albini 10 Free spins, Showdown Saloon 10 free spins, Legacy of Egypt 10 free spins or even $10 charity donation for the kinder ones! Iphones, Accessories, Merchandize and so much more!

For loyalty you get royalty!

  • Bronze Level Loyalty: All the entrants are at bronze
  • Silver level loyalty: Achieved at 15,000 LP Points and gives higher rewards
  • Gold Level loyalty: Achieved at 45,000 LP Points and given higher rewards than prior level
  • Diamond level loyalty: Achieved at 120,000 LP Points are given the highest rewards!

Conclusion; so is it worth it?

In conclusion www.royalpanda.com is a one of a kind online Casino that has changed the face of online gambling industry dramatically with its vast variety of games that include Slots, Roulette, Table Games, Blackjack, Jackpot Games, Bingo Games, Live Casino, Sports Betting, Scratch Cards and so much in each variety. There is something for everyone here, with the added fun of good promotions and support team. In addition to offering fun games, they have an excellent support staff that is in reach through various means. Promotions are truly generous as they there are free games, free spins, bonuses and rewards for new players, loyal players, specific category lovers and everyone else who is on Royal Panda.

Royal Panda Self Exclusion Policy

All in all, making Royal Panda, a royal casino for the luxury lovers.

Royal Panda Self Exclusion Act

by: Thomas Elvin